Handouts
Attendee view of handouts (Windows and Mac)
- Click the name of a handout to access it.
- The handout file will automatically start downloading from your default web browser.
- Click the downloaded file at the bottom of the browser to open or save it.
Attendee view of handouts (Android)
You can download handouts onto your Android device (or preview those that cannot be downloaded).
- If there are any handouts uploaded to a webinar, you will see a Handouts icon
in your toolbar. You can tap the icon to see the Handouts pane, then select a file to download it.
- The file will automatically start downloading. You can tap the download icon
in your Android toolbar to view it.
Attendee view of handouts (iOS)
You can see a preview of handouts on your iOS device.
- If there are any handouts uploaded to a webinar, you will see a Handouts icon
in the bottom toolbar. Tap the icon to see the Handouts pane, then select a file to view it.
- The Safari app will launch and you will see a preview of the Handout.
Audio Troubleshooting
I can’t hear anything at all
Telephone:
- Could you have misdialed or made a bad connection? Try hanging up and calling back into the conference.
- Is the person speaking muted? Check the Attendee List of your Control Panel. If the audio icon has a red line through it, that person is muted. The presenter or organizer can click the audio icon to unmute an individual attendee, or click Unmute All to unmute all attendees in the meeting.
Best practices for the phone:
- Enter your Audio PIN
- Don’t use speakerphone
- Turn off call waiting
- Turn off your hold music
Mic and Speakers (VoIP):
- Test your speaker setup. Click Audio Setup in the Audio Pane to select the correct device. Mac users should click the speaker icon in the Audio Pane to select the correct device.
- Check the volume setting under Audio Setup. Click Speakers Setup and then click Play Sound. Adjust the slider bar to the desired volume.
- You could have a bad connection. Toggle once between the Use Telephone and the Mic and Speakers options.
- Is the person speaking muted? Check the Attendee List of your Control Panel. If the audio icon has a red line through it that person is muted. The presenter or organizer can click the audio icon to unmute an individual attendee, or click Unmute All to unmute all attendees in the meeting.
- If the person speaking is using a microphone with a mute/unmute button, is their microphone muted?
- Do you have the correct audio option selected? You cannot use the Mic and Speakers option when you have Use Telephone selected.
- It could be an Internet bandwidth issue. Close any other web pages you have open, including file sharing and music and video streaming. If your Internet connection is still too slow, you may need to use the Telephone option.
Best practices for VoIP:
- Get a USB headset
- Use a fast Internet connection
- Turn off your smartphone
- Check your setup before the meeting